Shipping & Returns
Yes, of course. Orders $40 and up ship free, no code, no catch. Just add to cart and we’ll handle the rest.
Standard orders ship out in 1–3 business days from our HQ in California. After that, delivery usually takes 3–7 business days depending on where you live.
Need it faster? Manifest it harder - or stay tuned, we’ll offer express options soon.
Right now, we ship across the United States. International? Not yet. But we’ve got our passport ready when the time comes.
Please double-check your shipping info before you check out! If your order’s already shipped, there’s not much we can do and we sadly can’t refund or reship orders sent to the wrong address.
If you catch the error early, email us immediately at contact@ojosmagic.com with the subject line “ADDRESS CHANGE” and we’ll do our best to intercept it but we do process orders quickly and cannot make any promises.
We totally get how frustrating that is but once an order is marked delivered, it’s out of our hands.
Here’s what we recommend:
- Double-check with roommates/neighbors
- Wait 24–48 hours (carriers sometimes mark early)
- Reach out to your local post office
We’re happy to help where we can, but Ojos isn’t liable for lost or stolen packages once they’re marked delivered.
We offer returns within 30 days of delivery on unused, unopened products. If you ripped open the magic and decided it wasn’t for you we get it, but we can’t take it back.
To start a return, email contact@ojosmagic.com with your order number and reason.
Yes, on approved returns. Once we get the product back and confirm it’s in its original condition, we’ll refund your original payment method.
Heads up: original shipping charges are non-refundable.
Your skin is sensitive, and we take this seriously. If you had a reaction or issue, email us at contact@ojosmagic.com with a detailed note and photos. We’ll review it and make it right.
Our fulfillment team moves fast (like, magically fast), so once an order is placed, we can’t guarantee changes or cancellations.
Still try to reach out to contact@ojosmagic.com ASAP and we’ll try to catch it.
We’re here for you. Email contact@ojosmagic.com and a real human will get back to you within 1–2 business days.
